EAGLE II

OVERVIEW

EAGLE II is an IDIQ contract to provide IT solutions through performance of a wide range of support services to all Department of Homeland Security (DHS) components. Under EAGLE II Functional Category 1, Abacus Technology can provide DHS components full range of services and products in support of developing, implementing, and maintaining technology to support the DHS mission and business functions across the entire lifecycle of a program.

SUPPORTED FUNCTIONAL AREAS

• System Design, Development, Implementation, and Integration – Includes all phases of system design and development through deployment; plus the full range of infrastructure engineering, design, development, implementation and integration, including concept development, planning, requirements definition and analysis, systems design and development, integration, implementation, deployment, connectivity, wiring and cabling.
• Software Design and Development – Includes all phases of software design, development, implementation, and integration, including concept development, planning, requirements definition and analysis, software design and development, coding and testing, production, deployment, implementation, integration, and software application maintenance.
• Operations and Maintenance – Includes all operations and maintenance (O&M) solutions, processes, and procedures including: Help desk and field support services, network and security operations, and collaboration services (e.g., email, voice, video services, wiring and cable). The full range of O&M solutions from maintaining and upgrading individual pieces of hardware and software to full managed service solutions is included.

RELEVANT PROJECT EXPERIENCE

Abacus Technology has extensive experience supporting complex IT initiatives similar to Eagle II customer requirements. To learn more about our some of our past performance examples, such as performance base acquisition adherence, mobile app development, continuous diagnostic monitoring (CDM), virtualization, private cloud systems, and secure data centers, please click here.

CONTRACT BENEFITS

The Enterprise Acquisition Gateway for Leading Edge Solutions (EAGLE II) contract is the Department of Homeland Security’s premier IDIQ vehicle for acquiring IT services. It is the largest single DHS contract vehicle and the only DHS-wide vehicle dedicated to IT services. Key benefits of EAGLE II include:

• No fee to use the contract
• Streamlined acquisition process
• Leverages DHS’s buying power
• Labor rates for a variety of security clearance levels
• Simplified ordering process.

A team led by Abacus Technology has been selected by DHS as one of several prime contractors to provide critical IT services to support the execution of its mission.

ABACUS QUALITY ASSURANCE

Abacus Technology’s Quality Assurance Program (QAP) is based on the philosophy of always being responsive to our customers – meeting and exceeding their expectations – and providing them with the very best products and services on-time and within budget. The cornerstone of our program is the belief that quality is not accidental, but rather a mind-set demonstrated by the firm’s top executives and instilled among all professional staff members. Key elements of our QAP are as follows:

• Assigning the right people to each job to ensure its success
• Holding staff members accountable for the quality of their work
• Motivating employees to “go the extra mile” for our clients
• Maintaining a work environment that fosters continuous process improvement
• Taking nothing for granted; constantly measuring our progress and performance
• Listening to our clients and quickly addressing any issues or concerns.

QUALITY ASSURANCE SURVEILLANCE PLAN/PERFORMANCE METRICS

For EAGLE II tasks, we will also implement a formal Quality Assurance Surveillance Plan (QASP) and dedicate the resources necessary to effectively and systematically evaluate overall performance at established project milestones. Performance metrics will be defined to ensure that quality service is always being delivered, including:

• Personnel Management – to measure our ability to provide fully-qualified personnel in response to changing situations and short term projects as well as select, retain, support, and replace personnel as needed to meet task requirements.
• Technical Performance Management – to measure the acceptability of/satisfaction with our work products and services in terms of content, contribution, usability, and level of support provided. These measures will be tailored to the deliverable items specified by the task requirements.
• Schedule Management – to measure the timeliness of our deliverables, monthly progress reports, technical briefings, presentations, and other critical activities in accordance with the integrated master plan for all project tasks.
• Cost Management – to measure our ability to forecast, track, and control labor and non-labor costs (e.g., planned vs. actual, burn rates) and to introduce cost-saving measures.

Abacus Technology’s efforts in these areas are buoyed by best practices and lessons learned from many years of hands-on experience as well as our following certifications: Capability Maturity Model Integration (CMMI) Level 3 for Development; ISO 9001 for IT Project Management and Systems Engineering; and ISO 20000 for IT Service Management.

QUALITY MANAGEMENT BOARD

Abacus also conducts periodic EAGLE II Program Reviews by our in-house Quality Management Board. This Board is chaired by the President of Abacus Technology with our Senior Vice President and Contracts/Legal Advisor as standing members, and supported by select subject matter experts as required. The Board provides executive level visibility into ongoing projects and corporate function assistance when necessary. Each review will cover the following key criteria: Customer satisfaction, budget maintenance, schedule adherence, technical innovation, contract compliance, and staff productivity. DHS management staff will be invited to participate in these reviews as appropriate.

ABACUS-EXCLUSIVE TEAM

OTHER PARTNERS

CONTRACT DETAILS

Contracting Agency:	US Department of Homeland Security
Contract Number:	HSHQDC-14-D-E2019
Contract Type:	Agency-specific IDIQ
Prime or Subcontract:	Prime
Period of Performance:	5/9/2014-9/26/2018 Base; 9/27/2018-9/26/2020 (2 year option period)
Ceiling:	$22B
Task Order Types:	Cost Reimbursement, Time and Materials (T&M), Labor Hour, and Firm-Fixed Price
Task Orders:	USCG Task Order 70Z04418F18002700

FOR MORE INFORMATION

Abacus EAGLE II inquiries: DHSEAGLE@abacustech.com
For information about the EAGLE-2 contract, visit the DHS website at: https://www.dhs.gov/eagle-ii